Privacy Policy

Who we are

Find a Venue (findavenue.co.uk) is operated by Programmatic Advertising Ltd, a company registered in England and Wales (company number 11511858), registered office 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, VAT number GB 315 1326 43. We are the controller of the personal data described in this policy.

For any question about your data, or to use your rights, email concierge@findavenue.co.uk.

The data we collect

When you send a brief, a concierge request or a message

The details you put in the form: the type of event, the date, the number of guests, the area, your budget, your name, your email address, your phone number if you give it, and anything you write in the message.

When you buy the concierge service

The details of your request, our emails with you, the shortlists we send you and records of your payment. We do not store card details on this website.

When you create an account

Your username, your email address, your password (stored in encrypted form), any profile details you add, the venues you save, the messages you exchange with venues or organisers through the site, and any reviews you write.

When you list a venue

The details of the venue and of the person managing the listing: name, business email address, address of the venue, descriptions, prices, capacities and photos.

When you browse the site

Technical data that our server records automatically: IP address, browser type, the pages requested and the time of the request.

How we use your data, and on what legal basis

• To answer your brief or message and suggest venues. Legal basis: steps taken at your request before a contract, and our legitimate interest in answering enquiries.
• To share your brief with venues that fit it. Legal basis: your consent, which you give by ticking the box on the form. You can withdraw it at any time.
• To provide the concierge service and take payment for it. Legal basis: our contract with you.
• To run your account, publish your listing and pass on messages between organisers and venues. Legal basis: our contract with you.
• To keep the site secure and prevent misuse. Legal basis: our legitimate interest in running a safe service.
• To keep accounting and tax records. Legal basis: our legal obligations.
• To send you service emails about your enquiry, your account or your listing. Legal basis: our contract with you, or our legitimate interest in running the service.

We do not sell personal data, and we do not use it for automated decisions that have a legal effect on you.

Who we share data with

• Venues, when you ask us to share your brief with them or when you message them.
• Organisers, when a venue replies to their enquiry.
• Service providers that work for us, such as our website hosting and email providers. They may only use the data to provide their service to us.
• Professional advisers and public authorities, where the law requires it or where we need to protect our legal rights.

Transfers outside the UK

Some of our service providers may process data outside the United Kingdom. Where they do, we rely on UK adequacy regulations or on appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep data

• Briefs, concierge requests and messages: up to 24 months after our last contact with you.
• Account data: for as long as your account is open, and up to 24 months after you close it or stop using it.
• Listings: for as long as the listing is on the site.
• Payment and accounting records: 6 years, as the law requires.
• Server logs: up to 12 months.

Cookies

We use only the cookies needed for the site to work: to keep you signed in, to remember what you entered in a form and to protect the site. We do not use advertising or analytics cookies. If that changes, we will update this policy and ask for your consent where the law requires it.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of your data;
• correct data that is wrong or incomplete;
• delete your data;
• restrict how we use your data;
• stop using your data, where we rely on our legitimate interests;
• send your data to you or to another organisation in a common format;
• stop using your data where we rely on your consent.

To use any of these rights, email concierge@findavenue.co.uk. We answer within one month. We do not charge for this.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.

Security

We protect personal data with access controls, encrypted connections and regular software updates. No website can be completely secure, so please use a strong password and tell us at once if you think your account has been misused.

Children

The site is for adults organising events and for businesses. We do not knowingly collect data from anyone under 18.

Changes to this policy

We may update this policy. The date at the top shows when it last changed. If a change is significant, we will tell account holders by email.